Anabeth Nex

Cancel my order

I made an order on Sunday evening. I ordered the wrong wheels and wnated to cancel any order & get my refund. please & thank you. The order number is 14327.
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Kassidi Vaf
map-marker Pahrump, Nevada

Have no comfirmation of order placed 2 weeks ago

Tried calling about 15 times and have gotten no answer and no comfirmation
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Reason of review:
Order processing issue
1 comment
Ramla Bqg

They took my money and never shipped my item since December 2018 They took my money and never shipped my item since December 2018 They took my money and never shipped my item since December 2018

Anonymous
map-marker Allentown, Pennsylvania

Great service

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Called super buy tires and talked to joe. Wasn’t sure what tires to buy for my truck. He was very helpful and knowledgeable so I ordered a set of 4. Next day I ordered another 4 for my other vehicle and same great service. Talked to joe on the phone several times and texted back and forth. Received one set a couple days later and the other one week after I ordered because that set came outta California. Would do business with joe again any time.
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Anonymous

Scammers and flat out disrespectful liers

I had placed a order for 22 inch wheels and tires. On Monday got a call from Joe saying they didn't have the tires.

So after days of lies over how 2700 for tires and wheels went to 3000 on Monday now tires. Found the tires online for 500 less and free shipping called back and just ordered the wheels. I asked for overnight shipping cause of all the time i had wasted on Joe lies and was told all i could get was GROUND for 180. Which was kinda funny cause he said the shipping was 300.

With the financing he said the wheels would go out on Wednesday which turned out to be they would be picked up on Wednesday. I found out the wheels would be in my town on Monday but wouldn't be delivered till Tuesday. Called and asked why and to my shock Joe had put my order on home delivery with restriction on a package that was 100% paid in full for. Called Joe several time to hear things from I would say i didn't get the package to he hopes i get cancer and die.

I went to the hup to try and pick the wheels up and couldn't so i CALLED to inform the shipping manager to see if he would help. Then i get a alert saying the wheels was being shipped back at the customers request. Called fedex and was informed that they was contacted and told i was trying to scam them and take the order. Mind you it was paid off completely.

Avoid this place they are scamming people on shipping they already gave an account set up with fed ex so like everyone else could offer free shipping. I was even charged 75 dollars for new handling fee whatever that is. Joe made threats to ruin my girlfriends credit.

they so called restrictions is only cause they they account to ship out customers orders which should be i think illegal if it has been paid for. THEY HAVE AN ACCOUNT ALREADY SO THEY SHIPPING CHARGES ARE 100% LIES AND AWAY TO GET OVER ON CUSTOMERS

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Reason of review:
Order processing issue
Anonymous

They SUCK

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I entered my truck info, they showed a selection of rims and tires for my truck, I clicked on the rims @ $160.00 ea which showed up @ $989 for 4 in the cart, they then suggested cooper tires and when I called the tires don't really exist and the price tripled in $$$. I called and got "well we have a disclaimer stating that our inventory is not live" which somehow is supposed to justify the prices being completely wrong. The web site started off @ $870 for both tires and rims which I knew was too low to be true and the price ended up at over $1800.00. You can't make this stuff up..... these guys are a complete RIP OFF and a bad joke. Stay away from these guys.... they're thieves.
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Cons:
  • Rude customer service
Reason of review:
Poor customer service
Anonymous

Terrible service

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Buy a tire on June 13, today is June 30. No tire, no answer on update after 2 emails. Stayted that tire is in stock.Don’t buy unles you have month to wait for your tires. Terrible way to run bussiness
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Reason of review:
Order processing issue
Anonymous

Super Buy Tires - Wheel Review

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I purchased a set of 18in wheels in December 2016 online because of the 100 days same as cash i installed them in February just to get a terrible vibration on my cadillac just to find out they wasn't balanced before being shipped so i had them balanced twice with no cure for the vibration so i was told i need hub rings so i called super tire and was told i had to pay $50 to order them and that will fix the problem after waiting 3 weeks i find out they never ordered them after calling again they sent the rings i installed them and my car still vibrating i change tie rods and both hub bearings then take my car to a custom tire shop and get the tire balanced again and guess what the car is still vibrating so i call super tire again now im being told to take my car to another tire shop to get the tires road balanced now im pissed because these tires was supposed to be ready to mount and ride now i have drive to another state to get this special balancing i took them off and put my factory wheels back on and my car rides like a Cadillac again with no vibration.I have a business and i will never recommend anyone to purchase wheel or tires from this company if you dont live near them

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Reason of review:
Bad quality
Anonymous

Short Review on March&nbs-04:00;22,&nbs-04:00;2017

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I ordered a tire and i didnt get it as quick as i liked, and they gave me a full refund, i was very pleased!!
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Anonymous
map-marker New York, New York

Super Buy Tires - Shipping Service Review from New York City, New York

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I placed an order for 2 tires online with superbuytires.com. A week went by with no communication accept for automatic email at purchase. I called up to see if tires were shipped, and they looked in inventory and only had one. I told them to ship me the one tire. 3 days go by and no communication that tire shipped. I call back and they tell me that they are waiting for tires to come in ! This company wasted about 2 weeks of my time. No one could pick the phone up and give the courtesy of informing me the tires i wanted were on back order. I do not suggest anyone use this company's e-commerce. They should not be doing business online! They should stay as a local business face to face business ONLY ! A. ADAMS order number 7224 !
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Reason of review:
Order processing issue
Anonymous
map-marker Phoenix, Arizona

MY EXPERIENCE

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I ORDERED A SET OF WHEELS AND TIRES AND HAD NO ISSUE I GOT THEM ONE DAY AFTER I WAS TOLD I WAS GOING TO GET THEM WHICH IS NOT A PROBLEM SINCE FED-EX DOES DELAY A LOT OF THE TIME. I'VE BEEN READING COMMENTS ON HERE AND I DO NOT BELIEVE PEOPLE UNDERSTAND THAT THERE IS A PROCESS WHEN SHIPPING OUT PRODUCT AND ESPECIALLY WHEELS! I HAVE A BUSINESS MYSELF SO I CAN RELATE TO BEING DESTROYED OVER SOME BAD REVIEWS. I HOPE AT LEAST MY REVIEW HELPS BECAUSE I HAD AN OVER ALL GOOD EXPERIENCE. THE WEBSITE EVEN SAYS THAT IT IS NEWLY OWNED WHICH IS WHY MY EXPERIENCE WAS GOOD. HIGHLY RECOMMEND!
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Reason of review:
Good customer service
Anonymous
map-marker Nashville, Tennessee

Took My Money but Never sent Rims

I ordered a set of rims. I specifically asked "Do you have the rims in stock".

They answered "yes, they are in stock at our warehouse". Of course my credit card was charged right away and they said I'd have my rims in 2 weeks. Well 2 weeks go by and no rims. I called and asked where the rims were and they said it's already in the hands of UPS.

I said OK. 1 more week goes by and no rims. I called again, they gave me the same BS story that the rims were already shipped. I said "OK, if that's true then give me the tracking number".

They put me on hold forever then finally someone named Joe Khoury comes on the phone and admits that the rims are not in transit. He claims that there was a manufacturing flaw with the rims and he had to ship them back to the manufacturer. A new set would arrive in 10 days. 10 days go buy and no rims.

I called and they said "no, it's 10 days to get from the manufacturer to their warehouse, but they'll ship them today and it would take another week to get to me". I said "OK, so where are the rims physically located? In your warehouse? I want you to take a picture of the rims in their boxes and send to me".

Joe Khoury comes back on the line and says "no, the rims are at the manufacturer's warehouse and hadn't got to super buy tires yet". WOW! Such BS. After 2 months of delays, I finally said to just give me my money back and I'll go somewhere else.

So the main point is: they didn't have the rims in stock, they never had the rims in stock, they took my money and back ordered the rims, the rims never came in, and they were just gonna blow smoke up my *** until the rims came in. What a joke!

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Reason of review:
Order processing issue
1 comment
Guest

thanks for the info cause a guy named joe did text me a say that all the rims I choosen don't fit my car so he tried to get me to get a more high price rim such a asanti lexani savini sound like they were gonna rip me off to

Anonymous
map-marker Wilmington, Delaware

Super Buy Tires - Tires Review from Wilmington, Delaware

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They took my money for 2 tires and 3 weeks went by with no communication so I'm pissed now and give them a call this dumb *** and they say ima send u a email now we don't have them in stock but yet they took my money and then tell me I would have to wait 30 days for a refund Very unprofessional save yourself a headache and just order from somewhere else please I beg u and dis is just das short edited version u can imagine what I want to say
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Reason of review:
Problems with payment
Anonymous
map-marker Colts Neck, New Jersey

STAY AWAY FROM THIS COMPANY!!!

I wanted to warn others to avoid Super Buy Tires at all cost!!! These *** are absolute scammers! They tried to steal over $10,000.00 usd from me!

Thank GOD I placed my order using my amex card! Thank you amex, I love you guys!

I ordered really expensive highend asanti rims (custom), plus Nitto Tires to be mounted balanced and including TPS senors on all rims.

Joe from super buy tires *** worked with me on my order. Apparently the day of my order the phone wasn't busy and someone actually answered the phone! Joe....

He quoted me the tires and rims. Later Fred K from super buy tires sent me a order form confirmation to review and sign. Fred confirmed the order and told me via a email that stated my order would take 4 to 6 weeks get done. This is where the scam begins!! Read on!

If I would have placed an order using my Visa or master Card I would have been screwed. Simply most custom orders do take up to 4 weeks especially with asanti custom rims. Of course once 4 weeks goes by or 5 weeks if your patient, your screwed. Master Card or Visa will dispute you claim but not give your money back. Even American Express (Amex) states after 60 days they will dispute but not garuntee the return of your money!

Around the 7 week mark I reached out to super buy to see where my order was! Only this time the phone was chronically busy! I even tried their fax line to see if that was busy. Immediately I emailed both Joe and Fred. Both decided not to reply to my email! The last email I stated I would be call amex and opening a fraud and dispute case! Still NO response.

Unfortunately for the super buy *** I have been a loyal amex platinum customer for ages! Amex immediately waived any all policies and credited my card immediately! Thank GOD.

Amex told me they will charge super buy tires the money. And if by chance super buy could prove my order ship they could reverse what they did. Days after all of this super buy still has not replied!!!!

Bottom line is this crew of thieves have a great system for screwing people over. It's a brilliant scam when you think about it! They get you waiting long enough where you credit card company will most likely not back you the consumer!!!

Bottom line is seriously stay away from them at all costs!

While I lost 7 weeks of getting rims and tires. Really 11 weeks since I have to use someone else, the victory is money was returned to me, thanks to amex. I was lucky! Unfortunately others may not be so lucky!!!

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Loss:
$10650
1 comment
Guest

Thanks!!!!!! I was just going to buy tires and checked to see if they had a coupon and found this that there scammers is there any one out there that has had a good experiance if so post

Anonymous
map-marker East Orange, New Jersey

Super Buy Tires - Review in Equipment category from East Orange, New Jersey

I don't know who got scammed and im sorry if u did but i ordered my rims on friday and got them a week that friday after, fred was was very professional and helpful
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Reason of review:
Good customer service
1 comment
Guest

I am currently talking To Fred now and he sent me an email regarding our conversation.

I just wanted to know before I place an order about this company. I have heard some other disturbing comments in regards to orders and money that was taken by this company. I hope this is not true.

Anonymous
map-marker Washington, District Of Columbia

Fraud fraud fraud

Paid for my tires in full in January 2014 in full with my Amex card. After three months of non delivery. I contacted Amex in April. They claimed I changed my order. Then after two more months did not receive my rims. Finally in august got a full refund. However I did contact forgiato they took very very good care of me after finding out that Superbuy received money to purchase there product and did not make good on the deal. Forgiato was very professional and quick with the production and had my wheel ship to an authorized dealer near me. I was happy with Forgiato great rims company!!! Super buy tires the worst!!!!!!!!!!!!!!!!! People to do business with when buying rims very dishonest people. Will say anything to get your money then will *** Please do your research and please be aware. I may be single person out of thousands that had a bad experience but do you really want to be number too. If I did not have American Express to back me I would of been totally screwed!
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Anonymous
map-marker Owensboro, Kentucky

Ordered online only to find out after multiple phone calls the wheels were on back order.

Orderded a 24" wheel and tire package online. Called days later to verify the order and confirm shipping to find out the wheels were on backorder with no estimated arrival or shipping date.

Seems like a scam company to me. They tried to direct me to a diiferent wheel that they actually carried. And then seemed pissed when I said I was only interested in the wheel and tire packahge I called about. I was lucky my credit company refunded the money until the matter was settled.

After the reudnd I ordered the same wheel and tire pakcage form a diffeent company and was shipped and delivered on time.

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