Super Buy Tires
Super Buy Tires Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Super Buy Tires has 2.8 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Review authors value the most Exchange, Refund and Cancellation Policy and Turnaround Time. The price level of this organization is medium according to consumer reviews.
Cancel my order
Have no comfirmation of order placed 2 weeks ago
Great service
Scammers and flat out disrespectful liers
I had placed a order for 22 inch wheels and tires. On Monday got a call from Joe saying they didn't have the tires.
So after days of lies over how 2700 for tires and wheels went to 3000 on Monday now tires. Found the tires online for 500 less and free shipping called back and just ordered the wheels. I asked for overnight shipping cause of all the time i had wasted on Joe lies and was told all i could get was GROUND for 180. Which was kinda funny cause he said the shipping was 300.
With the financing he said the wheels would go out on Wednesday which turned out to be they would be picked up on Wednesday. I found out the wheels would be in my town on Monday but wouldn't be delivered till Tuesday. Called and asked why and to my shock Joe had put my order on home delivery with restriction on a package that was 100% paid in full for. Called Joe several time to hear things from I would say i didn't get the package to he hopes i get cancer and die.
I went to the hup to try and pick the wheels up and couldn't so i CALLED to inform the shipping manager to see if he would help. Then i get a alert saying the wheels was being shipped back at the customers request. Called fedex and was informed that they was contacted and told i was trying to scam them and take the order. Mind you it was paid off completely.
Avoid this place they are scamming people on shipping they already gave an account set up with fed ex so like everyone else could offer free shipping. I was even charged 75 dollars for new handling fee whatever that is. Joe made threats to ruin my girlfriends credit.
they so called restrictions is only cause they they account to ship out customers orders which should be i think illegal if it has been paid for. THEY HAVE AN ACCOUNT ALREADY SO THEY SHIPPING CHARGES ARE 100% LIES AND AWAY TO GET OVER ON CUSTOMERS
They SUCK
- Rude customer service
Terrible service
Super Buy Tires - Wheel Review
I purchased a set of 18in wheels in December 2016 online because of the 100 days same as cash i installed them in February just to get a terrible vibration on my cadillac just to find out they wasn't balanced before being shipped so i had them balanced twice with no cure for the vibration so i was told i need hub rings so i called super tire and was told i had to pay $50 to order them and that will fix the problem after waiting 3 weeks i find out they never ordered them after calling again they sent the rings i installed them and my car still vibrating i change tie rods and both hub bearings then take my car to a custom tire shop and get the tire balanced again and guess what the car is still vibrating so i call super tire again now im being told to take my car to another tire shop to get the tires road balanced now im pissed because these tires was supposed to be ready to mount and ride now i have drive to another state to get this special balancing i took them off and put my factory wheels back on and my car rides like a Cadillac again with no vibration.I have a business and i will never recommend anyone to purchase wheel or tires from this company if you dont live near them
Short Review on March&nbs-04:00;22,&nbs-04:00;2017
Super Buy Tires - Shipping Service Review from New York City, New York
MY EXPERIENCE
Took My Money but Never sent Rims
I ordered a set of rims. I specifically asked "Do you have the rims in stock".
They answered "yes, they are in stock at our warehouse". Of course my credit card was charged right away and they said I'd have my rims in 2 weeks. Well 2 weeks go by and no rims. I called and asked where the rims were and they said it's already in the hands of UPS.
I said OK. 1 more week goes by and no rims. I called again, they gave me the same BS story that the rims were already shipped. I said "OK, if that's true then give me the tracking number".
They put me on hold forever then finally someone named Joe Khoury comes on the phone and admits that the rims are not in transit. He claims that there was a manufacturing flaw with the rims and he had to ship them back to the manufacturer. A new set would arrive in 10 days. 10 days go buy and no rims.
I called and they said "no, it's 10 days to get from the manufacturer to their warehouse, but they'll ship them today and it would take another week to get to me". I said "OK, so where are the rims physically located? In your warehouse? I want you to take a picture of the rims in their boxes and send to me".
Joe Khoury comes back on the line and says "no, the rims are at the manufacturer's warehouse and hadn't got to super buy tires yet". WOW! Such BS. After 2 months of delays, I finally said to just give me my money back and I'll go somewhere else.
So the main point is: they didn't have the rims in stock, they never had the rims in stock, they took my money and back ordered the rims, the rims never came in, and they were just gonna blow smoke up my *** until the rims came in. What a joke!
Super Buy Tires - Tires Review from Wilmington, Delaware
STAY AWAY FROM THIS COMPANY!!!
I wanted to warn others to avoid Super Buy Tires at all cost!!! These *** are absolute scammers! They tried to steal over $10,000.00 usd from me!
Thank GOD I placed my order using my amex card! Thank you amex, I love you guys!
I ordered really expensive highend asanti rims (custom), plus Nitto Tires to be mounted balanced and including TPS senors on all rims.
Joe from super buy tires *** worked with me on my order. Apparently the day of my order the phone wasn't busy and someone actually answered the phone! Joe....
He quoted me the tires and rims. Later Fred K from super buy tires sent me a order form confirmation to review and sign. Fred confirmed the order and told me via a email that stated my order would take 4 to 6 weeks get done. This is where the scam begins!! Read on!
If I would have placed an order using my Visa or master Card I would have been screwed. Simply most custom orders do take up to 4 weeks especially with asanti custom rims. Of course once 4 weeks goes by or 5 weeks if your patient, your screwed. Master Card or Visa will dispute you claim but not give your money back. Even American Express (Amex) states after 60 days they will dispute but not garuntee the return of your money!
Around the 7 week mark I reached out to super buy to see where my order was! Only this time the phone was chronically busy! I even tried their fax line to see if that was busy. Immediately I emailed both Joe and Fred. Both decided not to reply to my email! The last email I stated I would be call amex and opening a fraud and dispute case! Still NO response.
Unfortunately for the super buy *** I have been a loyal amex platinum customer for ages! Amex immediately waived any all policies and credited my card immediately! Thank GOD.
Amex told me they will charge super buy tires the money. And if by chance super buy could prove my order ship they could reverse what they did. Days after all of this super buy still has not replied!!!!
Bottom line is this crew of thieves have a great system for screwing people over. It's a brilliant scam when you think about it! They get you waiting long enough where you credit card company will most likely not back you the consumer!!!
Bottom line is seriously stay away from them at all costs!
While I lost 7 weeks of getting rims and tires. Really 11 weeks since I have to use someone else, the victory is money was returned to me, thanks to amex. I was lucky! Unfortunately others may not be so lucky!!!
Super Buy Tires - Review in Equipment category from East Orange, New Jersey
Fraud fraud fraud
Ordered online only to find out after multiple phone calls the wheels were on back order.
Orderded a 24" wheel and tire package online. Called days later to verify the order and confirm shipping to find out the wheels were on backorder with no estimated arrival or shipping date.
Seems like a scam company to me. They tried to direct me to a diiferent wheel that they actually carried. And then seemed pissed when I said I was only interested in the wheel and tire packahge I called about. I was lucky my credit company refunded the money until the matter was settled.
After the reudnd I ordered the same wheel and tire pakcage form a diffeent company and was shipped and delivered on time.
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They took my money and never shipped my item since December 2018 They took my money and never shipped my item since December 2018 They took my money and never shipped my item since December 2018